Quality Courses are sessions captured at past RSNA Annual Meetings focusing on quality improvement in practice, staff and patient safety, customer satisfaction and performance improvement. Quality Courses are targeted to radiologists and other health care staff and are designed to improve knowledge and competence in responding to the challenges and risks in the field of radiology in order to apply the highest standards of safety, quality, value and professionalism to radiologic practice, with an ultimate intended result of better patient care. Most courses include an audio-visual presentation, as well as a corresponding transcript.

Content Areas (Codes):
The following Content Areas will be printed on the certificate for this course:

• Leadership & Management
• Safety & Quality

Learning Objectives:

• Identify strategies to improve staff wellness in radiology.
• Describe the impact of disrespect on work environments.
• Describe elements of a respectful work environment.
• Develop measures to promote dignity and respect in the work environment.
• Describe the differences between role model, mentors, coaches and sponsors and the need for them at various times throughout one's career.
• Apply mentoring and sponsorship skills in developing members of your practice or team.
• Review how frequent interruptions can affect complex tasks such as image interpretation.
• Describe a process to understand the source of interruptions and how to optimize them.
• Recognize the importance of balancing collaboration with referring clinicians while still working towards reducing the number of interruptions in the reading room.
• Discover strategies for balancing competing demands.
• Identify how synergistic activities can improve efficiency and enhance well-being.
• Recognize that work-life alignment requires self-reflection.
• Analyze experiential inflection points, both personal and at work, to enhance capacity for professional adaptability.
• Infer the interplay of resilience and professional growth.

This enduring material is estimated to take 1 hour and 30 minutes to complete.

Start Date: 4/1/2020
End Date for CME Eligibility/Online Expiration Date: 3/31/2023

This educational activity was originally presented at the RSNA 2019 Annual Meeting and Scientific Assembly.

Faculty:

• Bettina Siewert, MD
• Amy L. Kotsenas, MD
• Ethan A. Smith, MD
• Matthew S. Davenport, MD
• Desiree E. Morgan, MD

Disclosure Statements:
The ACCME requires that the RSNA, as an accredited provider of CME, disclose the relevant financial relationships of the planners, faculty, and any other individuals in a position to control content of this activity. If there is a relevant financial relationship that has been disclosed please find it below:

• Matthew S. Davenport, MD: Royalties, Wolters Kluwer NV.
• Jeffrey S. Klein, MD: Editor, Wolters Kluwer NV.
• Bettina Siewert, MD: Reviewer, Wolters Kluwer NV.
• Marc H. Willis, MMM, DO: Investor, Resonea.
• Desiree E. Morgan, MD: Institutional Research Grant, General Electric Company.

All other individuals in control of content have indicated that they have no relevant financial relationships to disclose for this activity.

Accreditation and Designation Statements:
The Radiological Society of North America (RSNA) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

This enduring material can be applied towards the ABR MOC self-assessment requirement (SA-CME).

To earn CME credit, participants must correctly answer a minimum of 80% of the post-test questions and complete the course evaluation.

The RSNA designates this enduring material for a maximum of 1.50 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Quality Improvement Certificate Program
Introduced in 2011, the RSNA Quality Improvement Certificate program is designed to recognize individuals who demonstrate a threshold level of knowledge in various quality improvement domains. Participants in designated RSNA quality courses are recognized for their achievements, and also gain knowledge in quality improvement, its significance to radiology, and best-practice quality improvement techniques.

To earn a Quality Essentials Certificate (QEC), participants must correctly answer a minimum of 80% of the post-test questions and complete the course evaluation.

Each Quality Improvement Course is assigned to one of the following four domains:

Quality Improvement in Your Practice (QIP)
Staff and Patient Safety (SPS)
Customer Satisfaction (CS)
Radiologist Performance Improvement (RPI)

Additionally, the RSNA offers an Advanced Level Quality Certificate (ALQC). To qualify for an ALQC, participants must earn a QEC in each of the four domains and be an author on an RSNA Quality Improvement Report, presented at an RSNA Annual Meeting.

This course qualifies for the Staff and Patient Safety Quality Essentials Certificate. For more information about the Quality Improvement Certificate Program please visit: www.rsna.org/QICP

Price:
Non-member Rate: $50.00
Member Rate: $0.00

Refund / Exchange Policy:
RSNA will not issue any refunds or exchanges for online only versions of educational products or activities purchased online. Please review the entire product or activity description prior to purchase.

RSNA Disclaimer:
The opinions or views expressed in this activity are those of the presenters and do not necessarily reflect the opinions, recommendations or endorsement of the RSNA. Participants should critically appraise the information presented and are encouraged to consult appropriate resources for information surrounding any product or device mentioned. Information presented, as well as publications, technologies, products and/or services discussed, are intended to inform the learner about the knowledge, techniques, and experiences of RSNA faculty who are willing to share such information with colleagues. The RSNA disclaims any and all liability for damages to any individual user for all claims which may result from the use of said information, publications, technologies, products and/or services, and events.