Quality Courses are sessions captured at past RSNA Annual Meetings focusing on quality improvement in practice, staff and patient safety, customer satisfaction and performance improvement. Quality Courses are targeted to radiologists and other health care staff and are designed to improve knowledge and competence in responding to the challenges and risks in the field of radiology in order to apply the highest standards of safety, quality, value and professionalism to radiologic practice, with an ultimate intended result of better patient care.

To earn CME credit, participants must correctly answer a minimum of 80% of the post-test questions and complete the course evaluation.

Content Areas (Codes):
The following Content Areas will be printed on the certificate for this course:

• Safety & Quality

Learning Objectives:

• Identify the needs of the different types of customers a radiology department serves.
• Implement a customer service program that meets the needs of the different customers a radiology department serves.
• Apply metrics used to evaluate the quality of the customer service program for a radiology department.

This enduring material is estimated to take 1 hour and 30 minutes to complete.

Start Date: 12/8/2023
End Date for CME Eligibility/Online Expiration Date: 12/7/2026

Original Start Date: 3/12/2014
Original Expiration Date: 12/7/2023
Review Date: 7/14/2023

This educational activity was originally presented at the RSNA 2013 Annual Meeting and Scientific Assembly.

Faculty:

• Alexander Towbin, MD
• Ella A. Kazerooni, MD
• Giles W.L. Boland, MD

Planners:

• Roman Shrestha, MD

Disclosure Statements:
RSNA controls the planning, development, and delivery of this CME activity and will strictly adhere to the Standards for Integrity and Independence in Accredited Continuing Education established by the Accreditation Council for Continuing Medical Education (ACCME).

Listed below are all the financial relationships provided by individuals in a position to influence and/or control CME activity content. All relevant financial relationships listed for these individuals have been mitigated. Please note that any individuals not listed below have reported no financial relationships (currently or within the past 24 months) with any ineligible company producing, marketing, selling, re-selling, or distributing health care products used on or by patients.

• No relevant financial relationships with any ineligible companies

Accreditation and Designation Statements:
The Radiological Society of North America (RSNA) is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

To earn CME credit, participants must correctly answer a minimum of 80% of the post-test questions and complete the course evaluation.

The RSNA designates this enduring material for a maximum of 1.50 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Quality Improvement Certificate Program
Introduced in 2011, the RSNA Quality Improvement Certificate program is designed to recognize individuals who demonstrate a threshold level of knowledge in various quality improvement domains. Participants in designated RSNA quality courses are recognized for their achievements, and also gain knowledge in quality improvement, its significance to radiology, and best-practice quality improvement techniques.

To earn a Quality Essentials Certificate (QEC), participants must correctly answer a minimum of 80% of the post-test questions and complete the course evaluation.

Each Quality Improvement Course is assigned to one of the following four domains:

Quality Improvement in Your Practice (QIP)
Staff and Patient Safety (SPS)
Customer Satisfaction (CS)
Radiologist Performance Improvement (RPI)

Additionally, the RSNA offers an Advanced Level Quality Certificate (ALQC). To qualify for an ALQC, participants must earn a QEC in each of the four domains and be an author on an RSNA Quality Improvement Report, presented at an RSNA Annual Meeting.

This course qualifies for the Customer Satisfaction Quality Essentials Certificate. For more information about the Quality Improvement Certificate Program please visit: www.rsna.org/QICP

Price:
Non-member Rate: $50.00
Member Rate: $0.00

Refund / Exchange Policy:
RSNA will not issue any refunds or exchanges for online only versions of educational products or activities purchased online. Please review the entire product or activity description prior to purchase.

RSNA Disclaimer:
The opinions or views expressed in this activity are those of the presenters and do not necessarily reflect the opinions, recommendations or endorsement of the RSNA. Participants should critically appraise the information presented and are encouraged to consult appropriate resources for information surrounding any product or device mentioned. Information presented, as well as publications, technologies, products and/or services discussed, are intended to inform the learner about the knowledge, techniques, and experiences of RSNA faculty who are willing to share such information with colleagues. The RSNA disclaims any and all liability for damages to any individual user for all claims which may result from the use of said information, publications, technologies, products and/or services, and events.