QI: Patient-centered Care | Domain: Customer Satisfaction (2023)-MSQI3219-2023

Video Transcription

Video Summary

The presentation focuses on enhancing patient-centered care within radiology under the framework of the four C's: culture, care, communication, and collaboration. It critiques the existing paternalistic approach, where doctors dictate and patients follow without question, and advocates for a shift towards treating patients as partners in their healthcare. Emphasizing timely care, the session discusses current practices like withholding reports until review by clinicians, and suggests improvements like using smartphone applications to share reports instantly. Accuracy, clarity, and comprehensibility in radiology reports are also highlighted, with suggestions to simplify medical jargon and improve readability to align with patients’ literacy levels.<br /><br />The session further explores the use of technology, such as integrating natural language processing and structured reporting, to enhance report clarity and patient understanding. It discusses the role of diverse patient characteristics in radiology and stresses the importance of avoiding stereotypes and understanding implicit biases. It encourages using People First Language and other respectful communication practices with patients.<br /><br />The talk also delves into increasing engagement through patient portals, allowing direct communication between radiologists and patients to clarify reports and promote understanding. This innovation is viewed as a tool to bridge the gap in patient comprehension and involvement, providing timely feedback and minimizing treatment delays, ultimately fostering a more integrated and supportive healthcare experience for patients.

Keywords

patient-centered care

radiology

four C's

paternalistic approach

patient partnership

timely care

smartphone applications

report clarity

natural language processing

implicit biases

patient portals