Key Elements of Radiology Quality Management (2025)-Standard Work

Video Transcription

Video Summary

Gloria Huang discusses the concept of "standard work," emphasizing its importance for efficient processes. Unlike historical top-down methods, current approaches involve frontline workers in creating and refining standards to identify best practices. This collaborative model, exemplified by the Toyota Way, ensures consistency and improvement without stifling creativity. It highlights standard work's role in establishing a foundation for continuous quality improvement, likening its necessity to mastering fundamental skills in sports. Implementing standard work involves developing pilot teams to design processes, fostering teamwork, empowering creativity, and ensuring job security through management trust. It supports employee well-being, enabling peak performance and organisational success.

Keywords

quality in healthcare

radiology

patient-centered care

quality measurement

provider well-being

standard work

continuous improvement

Toyota Way

employee empowerment

process efficiency