Key Elements of Radiology Quality Management (2025)-Gemba

Video Transcription

Video Summary

Asma Waheed from Stanford University discusses GEMBA, a Japanese term meaning "the actual place," focusing on direct observation and interaction with people involved in a process to understand real-time operations before implementing changes. Key principles include "go see, ask why, show respect," emphasizing observation, inquiry, and respect for the individuals performing the tasks. GEMBA involves routine visits, open-ended questioning, and focuses on continual improvement through the Plan-Do-Study-Act cycle, while avoiding quick fixes or jumping to conclusions. Leaders should provide supportive feedback, focusing on process improvements rather than imposing solutions.

Keywords

change management

ADKAR model

Kubler-Ross model

transitions

resistance

GEMBA

direct observation

Plan-Do-Study-Act

process improvement

continuous improvement