Implementing a Quality and Safety Culture (2026)-Improving Well-being and Health Care Safety: Peer Support and Other Best Practices

Improving Well-being and Health Care Safety: Peer Support and Other Best Practices

Video Transcription

Video Summary

Linda Kenney, Director of Peer Support at the Betsy Lehman Center, explains how difficult events affect clinicians physically and emotionally, and why peer support programs matter. She describes peer support as trained colleagues who validate feelings, normalize experiences, and connect staff to resources, while not replacing RCA, disclosure coaching, or legal support. She highlights evidence that supported clinicians have better patient safety attitudes. The talk also offers practical ways to help colleagues and yourself: listen without judgment, ground yourself, build support systems, manage expectations, practice gratitude, self-compassion, work-life balance, and notice moments of awe.

Keywords

peer support

clinician well-being

patient safety

emotional resilience

work-life balance